Refund policy

Returns

Our return policy differs based on the type of product you purchase. For reforestation trees, our return policy aligns with Ecologi, our third-party partner. For other products, please refer to the standard return guidelines.

Return Policy for Reforestation Trees (In collaboration with Ecologi): You can cancel any purchase or your subscription for reforestation trees up to 14 days after the order is made. You don’t need to give a reason for cancelling, and we will give you a refund for that payment by the same method you used to make that payment within 14 days of you telling us you wish to cancel. This complies with your legal rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. For detailed information about your legal rights, please visit the Citizens Advice website here or call 03454 04 05 06.

Standard Return Policy for Other Products:

• A return authorization must be requested within 30 days of your date of delivery. You must contact us at hello@treesforpets.com.au to request and receive an RMA.

• Non-returnable items include any item returned more than 30 days after delivery, customized or personalized products, and any other items explicitly marked as non-returnable.

• Additional terms and conditions, refunds, and other details as outlined in the previous version of the return policy apply.

Still have questions about your return? Contact customer service at hello@TreesForPets.com.au.