Frequently asked questions

What is a Reforestation Memorial Tree?

A Reforestation Memorial Tree honours the life of your pet while supporting real reforestation work. By planting a tree or memorial grove through Trees for Pets, you create a living tribute and contribute to habitat restoration, biodiversity, and local community impact.

After planting, you receive a personalised certificate with the pet name and tree details. The certificate also links to the Trees for Pets virtual forest, where you can view the memorial details and planting information.

Trees for Pets memorial trees can be planted in Australia, the USA, and selected global reforestation projects, depending on the product chosen.

What is a Remember Tree?

A Remember Tree is a native Australian tree planted in the Moorabool Valley near Geelong, Victoria. It is different from a reforestation memorial tree because it is a physical place that Remember Tree owners can visit.

Each Remember Tree includes a personalised plaque and the option to scatter or bury a pet's cremation ashes, creating a peaceful place for remembrance and reflection.

Where are memorial trees planted when I order from Australia?

When ordering from Australia, you can choose from the planting locations available on the product you select. Current options may include Australia, the USA, or a global reforestation project.

If you choose a global planting option, Trees for Pets works with reforestation partners to select a location where the tree can have a positive environmental and community impact.

Can I order a pet memorial tree to be planted in the USA or other countries?

Yes. You can order a pet memorial tree to be planted in the USA where that option is available. You can also choose Australia or a global reforestation planting option, depending on the product selected.

Global planting options are chosen through the Trees for Pets reforestation partner network.

Can I choose the location where my tree is planted?

You can choose the planting region available for your selected product, such as Australia, the USA, or a global reforestation option. For global memorial trees, Trees for Pets works with partner projects to select a suitable planting location based on environmental need, biodiversity, climate, and local impact.

Once the planting details are confirmed, your certificate and virtual forest memorial will show the tree details and location information.

How can I view or visit the location of my memorial tree?

After your memorial tree has been planted, you receive a personalised certificate with tree details and a QR code linking to your virtual forest memorial.
The virtual forest memorial includes information about the tree and planting location. Reforestation memorial trees are not usually designed as visitable individual trees, but Remember Trees in the Moorabool Valley are designed as a physical place of remembrance.

How soon will my memorial tree be planted once I place an order?

Most memorial tree details are prepared within 3-5 business days. In some cases, planting confirmation and certificate details can be completed sooner, while partner confirmation or high-volume periods may take longer.
Once the tree details are ready, you will receive your personalised certificate by email. Printed, framed, and gift-boxed items require additional shipping time.

Do you offer pet loss gift packages for companies?

Yes. Trees for Pets works with companies to create personalised pet memorial tree gift packages for clients, employees, and teams. Options can include a memorial tree, personalised certificate, sympathy card, forest candle, and gift box.
For larger programmes, we can discuss co-branded certificates, custom messages, and repeat ordering for client care or employee support.

Do you partner with vet clinics and other pet care providers?

Yes. Trees for Pets partners with vet clinics, pet insurers, and pet care providers that want to support pet parents after loss.
Partners can send digital memorial tree gifts, printed certificates, co-branded mailers, or gift boxes. These gestures help clinics and pet care teams offer thoughtful aftercare during a difficult moment.

How do I receive my certificate?

Digital certificates are sent by email after your memorial tree details are prepared. Your certificate includes the pet's name and memorial tree details, and links to the Trees for Pets virtual forest where available.
You can also choose a printed certificate on premium paper or a framed certificate where shipping is available.

Can I plant a tree for a pet that has passed away a long time ago?

Yes. A memorial tree can honour a pet no matter when they passed away. Many people create a memorial months or years later because they want a lasting tribute, a personalised certificate, or a positive way to remember their pet.

How many trees do I need to plant to offset the lifetime carbon footprint of my pet?

The number of trees needed to offset a pet's carbon footprint depends on the pet's size, diet, lifestyle, and the reforestation project. Rather than treating a memorial tree as an exact carbon calculation, we recommend seeing it as a meaningful contribution to reforestation, habitat restoration, and biodiversity.
If you want a larger impact, you can choose a memorial grove and plant multiple trees in your pet's honour.

How does Trees for Pets partner with Ecologi?

Trees for Pets works with Ecologi and other reforestation partners to support tree planting and restoration projects around the world. These projects are selected to support biodiversity, habitat restoration, community impact, and long-term environmental benefit.
By planting a memorial tree through Trees for Pets, you are creating a personal tribute while contributing to broader reforestation work.

I have purchased a gift. How will it arrive?

Digital certificate gifts are sent by email to the nominated recipient, and the sender also receives confirmation.
Physical gift items are packed with care in recyclable packaging. Where included, we wrap individual gift items, add a Trees for Pets card with your personal message, and send the gift to the shipping address provided.

Should I include special instructions for delivery?

Yes, if the delivery address may be hard to access. Clear delivery instructions help reduce missed deliveries, re-delivery fees, or parcels being held at a post office.
For a business address, include the business name and whether the parcel should go to reception, a loading dock, or building concierge. For apartments or secure buildings, include access details or a safe place where the parcel can be left if appropriate.

I did not get an order confirmation email. What does that mean?

Order confirmation emails can sometimes be delayed, filtered into junk or spam, or sent to an email address with a typo.
If you reached the "Thanks for your order" screen and received an order number, your order was received. If you still cannot find the confirmation email, please contact hello@treesforpets.com.au and we can help.